How to have your information deleted from EngineFleet: if you run a business on EngineFleet, if you connected a Facebook Page, or if you booked with or messaged a business that uses EngineFleet.
1. If you connected your Facebook Page
In EngineFleet, open Settings, then Business, then Messenger, and tap Disconnect. We delete your Page's access token at once, and Facebook stops sending your Page's messages to EngineFleet. You can also remove EngineFleet from Facebook: Settings and privacy, then Settings, then Business integrations (or Apps and websites), then remove EngineFleet.
EngineFleet never stores the text of Messenger messages: they stay with Facebook. We keep a list of chats (the person's Facebook name, an ID Facebook gives them for your Page, when they last wrote, whether the chat was read, and which booking it's about), which is deleted 12 months after its last message, or straight away if you ask us.
2. If you messaged a business on Messenger
When you message a business's Facebook Page that is connected to EngineFleet, we keep only your Facebook name, the ID Facebook gives you for that Page, when you last wrote, whether the business has read it, and which of its bookings it's about. We don't store what you wrote. To have this deleted, email us at [email protected] with the business's name and your Facebook name, or ask the business. It is also deleted automatically 12 months after your last message.
3. If you booked with a business
Your booking details belong to the business you booked with, which decides how long it keeps them; ask the business first. Documents you sent (such as a driver's license) and payment screenshots are deleted automatically 3 months after the rental. If you saved your details in an optional renter account, open My booking on the business's booking page and choose Remove my saved details. You can also email us at [email protected].
4. If you run a business on EngineFleet
Open Settings, then Business, then Delete business. Your booking page goes offline at once, and we delete your account, customers, photos, documents and files after 30 days, so you can change your mind. Records we must keep by law, such as payment records, are kept only as long as the law requires.
5. How to ask us
Email [email protected] with what you'd like deleted and how to find it: your business name, the Facebook Page, your Facebook name, or a booking code. We reply within 7 days and delete it within 30 days, and tell you when it's done. We may ask you to confirm it's you before deleting anything.
See also our Privacy Policy.